Shipping policy

Shipping Policy
Effective Date: 1st July 2025
Website: https://www.thegummygalaxy.co.uk

At Gummy Galaxy, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines our shipping practices, timeframes, and other relevant details.

---

📍 Shipping Location

We currently ship to addresses within the United Kingdom. For international shipping inquiries, please contact us at crownandcountry@zohomail.eu.

---

📦 Order Processing Time

• All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

• Orders placed after 2:00 PM may be processed the next business day.

• You will receive a confirmation email with tracking information once your order has shipped.

---

🚚 Shipping Methods & Estimated Delivery

We offer the following delivery options:

Note: Delivery times may vary during peak periods or due to courier delays.

---

🛑 Delivery Issues

• If your order is delayed or not received within 7 working days of dispatch, please contact us at crownandcountry@zohomail.eu with your order number.

• If the shipping address was entered incorrectly by the customer, we cannot guarantee replacement or refund.

---

📬 Tracking Your Order

Once your order has shipped, you will receive a tracking link via email. If you do not receive this, please check your spam/junk folder or contact us.

---

❗Damaged or Missing Items

• Please inspect your package upon arrival. If your order is missing or damaged, email us within 48 hours with photos and your order number.

• We’ll work quickly to resolve the issue.

---

🔁 Returns & Refunds

Please refer to our Refund Policy for return instructions.

---

💬 Contact Us

If you have any questions or concerns about shipping, reach out to:

Crown and Country Limited (Trading as Gummy Galaxy)
📍 1192 Greenford Road, Greenford, UB6 0HQ, United Kingdom
📧 crownandcountry@zohomail.eu
📞 +44 7378 848407